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SAP has recently announced the mandatory transition from Standard and Premium Support to Enterprise Support for its installed customers. Please see the July 2008 SAP Press Release for further details, since then SAP has written to its customers officially informing them of the change.

The transition to a potentially enhanced and more comprehensive level of support represents a 29.4% rise in costs for SAP’s customers, this increase being phased over four years from 2009 to 2012. Protestations from leading SAP user groups have forced SAP to rethink its plans and the increase from 17% to 22% in maintenance and support costs will now be phased over seven years and based on the meeting of certain ‘KPIs’ as agreed with these SAP user groups.

Many of SAP’s existing installed customer base, especially those running older releases of SAP including SAP R/3 4.7 Enterprise and SAP R/3 4.6c are finding it difficult to justify the increased level of support and the associated increase in cost - especially in today’s challenging economic environment.

We have developed a comprehensive ‘10 Point Action Plan’ to help you to navigate through the change from Standard Support to Enterprise Support. The Action Plan is designed to identify areas that will increase the value and reduce the cost of your SAP-based deployments, including software licence, maintenance, implementation and support.

Our rapid high-impact approach builds on our extensive experience of working with SAP-based end-user organisations of all sizes - large, medium and small and all industries.

We are independent SAP experts, this independence ensures that our advice is completely impartial and fully reflects what we would do if we were you.

Please Contact Us if you would like more details on our SAP Enterprise Support ‘10 Point Action Plan’.